Refund Policy

Overview

This Refund Policy explains how SupaMarketers handles refund requests for subscriptions, one-time Credits purchases, Apps, MCP tool usage, and other paid features.

Subscription Charges

Subscription fees are generally billed in advance for the selected billing period. You can cancel future renewals where the payment provider supports cancellation. Cancellation stops future renewal charges but does not automatically refund the current or past billing period.

We may consider refund requests for subscription charges when:

• A duplicate charge occurred.
• You were charged after a documented cancellation failure.
• The service was materially unavailable because of a SupaMarketers platform incident.
• Applicable law requires a refund.

Credits Purchases

One-time Credits purchases are generally non-refundable once Credits are granted to the account, except where required by law or where a duplicate or clearly erroneous charge occurred.

Credits consumed by Apps or MCP tool calls are not refundable after successful execution. If an App or MCP run fails before completion and the product flow releases or reverses the Credits, that release is handled in the Credits ledger rather than as a payment refund.

Abuse, Policy Violations, and Chargebacks

Refunds may be denied when the request is connected to abuse, fraud, unauthorized resale, policy violations, account sharing, attempts to bypass Credits or payment controls, or misuse of third-party services.

How to Request a Refund

Send refund requests to contact@supamarketers.com with:

• The account email.
• The payment date.
• The order, invoice, or receipt identifier if available.
• The reason for the request.

We may ask for additional information to verify the transaction and account ownership.

Payment Provider Timing

Approved refunds are processed through the original payment provider where possible. Bank, card network, wallet, and payment-provider timelines are outside SupaMarketers's direct control.

Legal Rights

Nothing in this policy limits non-waivable consumer rights, statutory cancellation rights, or other rights required by applicable law.